Password reset example: Using email links

The following example screen flow shows a variant of the password reset flow with the following properties:

  • An email with a link (rather than an OTP code) is sent to the user.
  • This example does not include a 2nd-factor approval step.
  • Note that the email link could also have been sent by the helpdesk or administrator.
  1. Start self-service on the login page:
  3. Enter username:

  6. An email with a link is sent to the user and the following confirmation page is shown:
  8. After clicking on the link in the email, the password reset flow continues by asking the user to set the new password. Note that the following steps may be on a different session than the ones above.
  10. A confirmation page is shown: