Usually, one Airlock 2FA app corresponds with one service account in the Futurae cloud. However, it is possible to use multiple apps at the same time with the same Airlock 2FA service. This is a useful feature when migrating from the Airlock 2FA app to another 2FA app or One App solution. Thus, migrated and new users can already use the new app, whereas non-migrated users can still work with the old app (see also Using multiple apps in one service).
- Proceed as follows to plan the migration process:
- Contact the Airlock staff (order@airlock.com) and provide information on the following:
- Request to temporarily have two 2FA apps in your Airlock service account.
- Required account details for the new 2FA app or One App.
- The time schedule: When to make the new app available in the service and the app stores; when and how to inform the users; when to remove the old app from the service; and so on.
- Upload the new 2FA app or One App to the prevalent app stores.
- Inform the end-users about the introduction of and migration to the new 2FA app/One App. Start the information process in time.