Unlock self-service example screen flow

Assuming a user is locked (too many login failures) and the unlock self-service feature is turned on.

  • Assumptions
  • The user account is locked because of too many login failures.
  • The unlock self-service is enabled in the configuration.
  • The user is allowed to unlock the account (one or more unlock attempts are left).
  1. Sample screen flow (details depend on the configuration):
  2. The user is asked to unlock or order a new password letter.
  3. 61725910.png
  4. The user has to provide the 2nd authentication factor (mTAN/SMS in this example).
  5. 61725911.png
  6. The user account is now unlocked and the user may try to log in again.
  7. 61725912.png

If the user exceeds the number of allowed unlock attempts (typically 2 or 3), the account is locked without the possibility to self-unlock it again.