Airlock IAM can be configured to ask a user to answer questions in order to gain some confidence in the user's identity. This can be used to identify the user in the password reset self-service.
Questions are chosen such that the answer is usually only known to the legitimate user.
Example questions:
- What was the name of your first pet?
- What is your mother's maiden name?
- What was the name of your first teacher?
- What was the name of your best friend in primary school?
Example screenshot (asking "secret questions" in order to access the password reset self-service):
![63972167.png](../media/01_Books/Airlock_IAM_Manual/_23Module_23/_c3_9cberarbeitete_Altdaten/references/mediaset/PNG/6x/63972167.png.theme/1.0.1/en-us.63972167.png_html.png)