Where to get help?
17.5.4. Loginapp migration - where to get help?

Ergon supports you with the migration in the following ways.

Documentation and Airlock Academy

Please consult the latest IAM version's product documentation on https://docs.airlock.com (this is what you are reading now). The documentation is updated and extended regularly.

The most important links are given at the bottom of this page.

Ergon provides Academy training on the new Loginapp's features. Available training can be found and booked here: https://www.airlock.com/en/events/academy/airlock-academy/all-trainings.

Services provided by Ergon as the vendor

Ergon provides the following services for the Loginapp migration. Please send an email to order@airlock.com to get a quote.

Service
Short analysis
Goals
The customer gets a rough estimate of the complexity of the migration from the vendor.
Description
Analysis of the Airlock IAM configuration to determine which features are used in the JSP-Loginapp. This includes a first evaluation of whether the new Loginapp supports the features.
Outcome / deliverable
A list of used features with comments. Each feature is classified as either of
  • the feature is available in the new Loginapp
  • the feature or its usage must be further analyzed
  • the feature is not available in the new Loginapp
The resulting report is presented and discussed with the customer.
Prerequisites
An up-to-date and relevant configuration must be made available to Ergon.
Out of scope
 
Offer
Fixed price offering.
Service
Migration consulting
Goals
The customer is able to estimate the work packages of the migration and plan a migration.
Description
Based on the short analysis, we conduct a workshop with the customer to find solutions for the features that need further analysis or that are no more available.
Optionally, we point out new capabilities of the flow concept, identify requirements, and bring in our experience regarding security and usability.
Outcome / deliverable
Documented proposed solutions and complexity indication for the aforementioned features.
Optionally: documentation of the desired flows for the identified use cases.
Prerequisites
  • Short analysis (see separate service description)
  • Workshop(s) with the customer with persons understanding well how the old Loginapp was used and have an understanding for the desired flows.
Out of scope
The following tasks are expected to be done by the customer and are not part of the service:
  • Effort/cost estimates for the migration.
  • Use case design with respect to user experience.
  • A more detailed analysis of the customer journey would go beyond the scope of this migration consultation and would have to be offered separately.
Offer
Time and material at the usual hourly rate.
Service
Migration support
Goals
Professional help in case of uncertainty.
Description
We actively help with the configuration. The customer configures the new Loginapp and we are there to give tips and help to solve problems.
Outcome / deliverable
-
Prerequisites
  • The customer has an overview of the used features and knows how to map them to Loginapp REST UI features.
  • The customer has ownership of the configuration and is able to conduct configuration changes.
Out of scope
The following tasks are expected to be done by the customer and are not part of the service:
  • We only assist in configuration changes. The changes are conducted by the customer.
  • UI customization is done by the customer (or a 3rd party).
Offer
Time and material at the usual hourly rate.
Service
Guru Training (Academy)
Goals
Customers are able to configure practical use cases in the Loginapp REST API and are able to configure the Loginapp REST UI for them.
Description
Based on use cases, the participants learn how the Loginapp REST API and the Loginapp REST UI work. An example scenario is implemented, which includes common aspects such as self-registration, 2-factor authentication, step-up, and self-services.
Outcome / deliverable
  • 1-day training
  • Guru certification
Prerequisites
  • certified in IAM Connaisseur
Out of scope
This is not a migration training and does not cover the old Loginapp and its features.
It is not a basic IAM training (see prerequisites).
Offer

Further information and links