Configure the Airlock Gateway HardChild timeout

By default, Airlock Gateway terminates requests which take longer than 18 hours. Since requests from Outlook clients could run much longer, it is recommended to disable the gateway's HardChild timeout.

Procedure-related prerequisites

  • The previously described configuration steps have been carried out.


  1. Go to: Expert Settings >> Security Gate / Apache.
  2. Select ON to enable the Security Gate Expert Settings.
  3. Enter following Expert Settings:
  4. HardChildTimeout "0"
  5. The configuration has been updated successfully.