Affects product
- ●Airlock Gateway
Question or problem
To investigate into Kerberos issues, start with the log messages described below.
Procedure-related prerequisites
- ●You need to be logged in as admin in the Airlock Gateway Configuration Center.
Instruction
- Test preparation on Airlock Gateway:
- 1.Go to: Application Firewall >> Reverse Proxy.
- 2.Edit the Web application's mapping.
- 3.Set the Operational mode to Integration.
- 4.Click on the Activate button.
- The configuration has been updated successfully.
- Test preparation - reproduce the issue:
- 1.After changing the Operational mode in Airlock Gateway to Integration, try to reproduce the issue.
- The issue could be reproduced.
- Test execution and verification:
- 1.Go to: Log & Report >> Log Viewer.
- 2.Click on Open to load saved searches.
- 3.Select the saved search Logs - All Airlock Logs.
- 4.Enter the search string below in the search field:
log_id:(WR-SG-SUMMARY or WR-SG-REJECT* or WR-SG-CAPI* or WR-SG-KERB*)
5.
Start the investigation with this search string.
6.
Verify the following:
There are no log messages with the log id WR-SG-SUMMARY the action below: |
rejected |
blocked |
There are no log messages with a log id starting with the names below describe a problem with Kerberos: |
WR-SG-REJECT |
WR-SG-KERB |
WR-SG-CAPI |